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Q What is Chiaus’s quality control process?
A A: Our quality management system covers IQC, IPQC, FQC/OQC, and laboratory performance testing to ensure consistent product quality from raw materials to finished goods.
Our quality control process includes:
· Raw material incoming inspection
· In-process quality control: first article inspection, specialized inspection, patrol inspection, and final inspection
· Laboratory testing and performance verification
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Q Does Chiaus’s MOQ change for custom specifications?
A Yes. The MOQ may vary depending on the level of customization and your specific product requirements.
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Q What payment terms does Chiaus accept?
A We usually accept a 30% deposit, with the balance paid against the copy of the Bill of Lading. Payment can be made by T/T, L/C, etc.
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Q What warranty does Chiaus provide for products?
A We can sign a quality agreement with you to guarantee product quality.
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Q What is Chiaus’s after-sales support process if there is an issue?
A If there is an issue, you can provide the product information and batch number related to the complaint. We will analyze the situation and make necessary rectifications based on the product condition. Depending on the severity and rate of the problem, we will negotiate a solution with you according to the quality agreement signed by both parties.
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Q Does Chiaus offer recyclable or reduced-plastic packaging?
A Yes. We offer environmentally conscious packaging options.
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Q Does Chiaus provide material certificates and lab test reports?
A Yes, we do.
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Q Can Chiaus support mixed models, colors, or sizes in one order?
A Yes. We can support mixed orders to help you build a more complete product portfolio and improve inventory flexibility.
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Q What information does Chiaus need to provide a quotation for OEM products?
A 22. To provide you with an accurate quotation, please share the following information:
· Product category
· Size and dimensions
· Target absorbency level
· Material requirements
· Packaging specifications, such as bags, cartons, or printing
· Private label or OEM requirements
· Estimated order quantity
· Destination market or country
· Specific standards, certifications, or testing requirements, if any
If you are unsure about the specifications, we can also recommend suitable product options based on your target market and budget.
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Q How long is Chiaus’s quotation valid?
A Our quotation is usually valid for 30 days upon receipt. During special periods, such as international conflicts or war-related market fluctuations, the quotation validity may be shortened to 5–7 days.
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Q Does Chiaus offer volume discounts or annual pricing contracts?
A Yes, we do. We can discuss volume discounts or annual pricing contracts with you based on the specific cooperation situation.
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Q Can Chiaus quote under EXW, FOB, CIF, or DDP terms?
A Yes, we can.
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Q What is Chiaus’s monthly production capacity for diapers?
A Our monthly production capacity is 80 million pieces.
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Q Does Chiaus offer expedited production?
A Yes, we do. Expedited production depends on the actual order situation and production schedule.
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Q Which shipping methods does Chiaus support?
A We support various shipping methods, including sea freight, air freight, express courier services such as DHL, FedEx, UPS, and TNT, as well as rail transportation where available. We can recommend the most suitable logistics solution based on your order quantity, destination, delivery timeline, and budget.
